THE LITTLE DETAILS
Frequently asked questions
A few useful answers, all in one place.
When will my order arrive?
Our current shipping policy estimates U.S. delivery in 6–10 business days. Timing can vary by item, destination and carrier. Shipping charges are shown at checkout. Please read the shipping policy for the full terms.
Why did only part of my order arrive?
Items may ship directly from different fulfillment partners, so one order can arrive in separate packages. Check your shipment emails for tracking information. If you need help, contact us with your order number.
How do I track my order?
Use the tracking link in your shipping confirmation email. You can also open the order-status link in your order confirmation. For help finding those messages, see order help.
Can I return an item?
Our return policy allows return requests within 30 days of receiving an item, subject to eligibility conditions and exclusions. Contact us before sending anything back. Read the full return policy before ordering or requesting a return.
What if an item arrives damaged or incorrect?
Contact support@iqinvent.com promptly with your order number and a description of the issue. Photos of the item and packaging help us understand what happened. We will help you with the next steps under our return policy.
Can I change or cancel an order?
Contact us as soon as possible. Changes depend on whether processing or shipment has begun, so a change or cancellation cannot be guaranteed. Include your order number and the change you need.
How do I choose the right option?
Check the option selector, price, product details and photographs before adding an item to your cart. If a size, material, charging requirement or included accessory is important to you and is not clear, ask us before ordering.
Where can I review privacy and store terms?
Read our privacy policy, terms of service and privacy choices.